Shipping & Return Policy
Thank you for shopping at sldint.org site. We will begin to process your order immediately you click the Complete Order Button.
Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only.
We cannot guarantee that your computer's display of the colors accurately reflect the color of the products, your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, dimensions and measurements indicated on our site are approximate.
We accept all payments exclusively via PayPal - a secure online payment gateway that encrypts your card details in a secure host environment.
PayPal allows online Customers to pay for orders via all major credit cards (MasterCard, Visa, Discover, American Express etc.) and via Electronic Checks (E-Checks).
Immediate payment is required for all transactions so that we may begin processing, packaging and shipping out your order as soon as possible. Before you finalize your purchase, please make sure that all of your payment and billing information are correct.
International shipping and costs
We can ship to almost any address in most countries in the World.
When you place your order, you will get real-time shipping quotes depending on the shipping option you choose.
We aim to deliver international orders within 1-7 working days of your order being processed. Please allow an extra working day for deliveries over International Holidays，Spring Festival and National Day.
International shipping charges do not include taxes or duties; please contact your local customs office to request details of these charges. We are unable to change your delivery address once an order has been dispatched. Time is not of the essence in relation to delivery.
International shipping policies
If you order products from our site for delivery to an international delivery destination, your order may be subject to import duties and taxes once a shipment reaches your country.
You will be responsible for payment of any such import duties and taxes; HK Sanlida has no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from sldint.org, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.
Before making your payment you should use great care in filling in the name of the place to which the products are to be sent, the name of the consignee, the telephone number and other personal information required for delivery of the products. Such information can not be changed later because this Company dispatches products at the utmost high speed. You are going to bear any loss which may occur as a consequence of any error in the personal information that you have provided us with.
If the products ordered by you have reached the destination but there is no one there to receive them, the products, which have arrived to fulfill your order,may be will have to be sent back to China. In such circumstances you can demand that the original order be canceled and that the money be returned to you,but must be accompanied by a payment of 25-100 US dollars for service charge, custom made medicine does not be included.
You can ask this Company to send the products to you again after the products thus returned have been received by this Company, checked and found in good order. Your request for sending the products to you the second time must be accompanied by a payment of 25-100 US dollars for transportation cost and service charge.
Order Tracking Links
All orders shipped through EMS can be tracked through the official EMS Website: http://www.ems.com.cn/english.html , expect to receive the package within 7 days or thereabout after you receive the shipping notification email;
All orders shipped through Airmail can be tracked through http://11185.cn/index.html while the order is within China. Outside of China, the Products cannot be tracked, but rest assured you will receive your package within 14 days or thereabout after you receive the shipping notification email;
Please make timely tracking inquires about your order. This Company does not consider it her responsibility to make tracking inquiries about your order all the time. If you have failed to make inquiries in good time so that the shipping order for you has passed the time limit for inquiry with the result that no recording can be located, you can not demand that this Company pay back the money to you.
The products which you can return to us are unopened, unaltered and unused within 15 days of receipt of your product.
Customers must ensure that all items returned are in the condition in which they were received with their original packaging, receipts and tags intact. No returns are allowed on items that have been opened, used or altered in any way.
Please note that all return postage costs are the responsibility of the customer. We will be able to issue your refund within 30 days of us receiving the returned item.
Custom made herbal products cannot be returned.
please Contact us so we may provide you with a return address.
Damaged or defective products
We commit to sell only high quality products. To that end, we employ several quality checks before an item is shipped.
If you have received a damaged or defective item, please notify us within 15 days of receiving the order to be eligible for a refund.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized HK Sanlida employee.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
Law and jurisdiction
This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with Laws of Hong Kong. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Hong Kong. All contracts are concluded in English and no public filing requirements apply.
If you have any information concerning our Shipping and Returns Policy, please feel free to Contact us.
These terms and conditions do not affect your legal statutory rights.